Frequently Asked Questions About E-mart Kenya Limited.

1.       Who are we?

E-mart Kenya is an online supermarket portal that enables you shop from all the major supermarkets,vendors in Kenya and have your order delivered to your doorstep with no minimum order in less than 2 hours or at your preferred delivery time and place.

2.       Which supermarkets can I shop from?

We have been and continue to shop for our customers from:

  • CARREFOUR
  • FOOD PLUS
  • NAIVAS
  • TUSKYS

 If the products are available at your choice supermarket we will pick them if not we make the extra runs and check from the rest of the supermarkets till we complete your order. If not available then we also inform you and thus save you the hustle

3.       Do you deliver

Yes, we deliver across Nairobi but also make special arrangements for delivery to other areas including:

  • Kikuyu 
  • Kiambu 
  • Nyeri
  • Muran'ga                                    
  • Kajiado
  • Narok                                        
  • Machakos                          
  • Kitui
  • Kwale
  • Mombasa
  • Nyeri
  • Kisumu
  • Kakamega 
  • Busia

4.       How much do you charge for delivery?

We charge only Kshs 200 (same day) for scheduled deliveries and Kshs 300 (60-120 minutes) for urgent deliveries across Nairobi and other calculated affordable prices for other counties.

5.       Are your products more expensive than supermarkets?

Not at all, the concept of E-mart Kenya is to shop for you and deliver together with the receipt from the respective supermarket or store. Our business is not to compete with supermarkets but rather compliment supermarket shopping and create shopping convenience for our customers.

6.       Are your products genuine

We do not stock any products and only deliver verified, genuine products sold by our vendors.

The receipt will confirm the same and can as well be used in case of quality standard issues with any products delivered to you

7.       What are your hours of operation

We operate  from 7:00 AM and 7:00 PM Monday - Saturday

Sundays and Public Holidays are excluded. 

Orders after 7pm will automatically be scheduled for delivery the next day or at the most convenient time for client.


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