E-mart Kenya has a same day delivery guarantee.

Deliveries are generally done Monday through Saturday (Public Holidays not included); anytime  between the hours of 7:00 a.m. and 7:00 p.m. to residences.

To business addresses during their normal business hours Monday through Friday.

E-mart Kenya deliveries can be scheduled to arrive at a specific time of day. E-mart Kenya express deliveries have guaranteed delivery times that vary by service.

To select a delivery type when you place your order:

  1. Sign in to your E-mart Kenya Account.
  2. Add the eligible item to your Shopping Cart and proceed to checkout.
  3. Select between scheduled and express delivery. The fee will be added to your total.
  4. Check out successfully.

When your order is processed and ready for delivery, you will be contacted by phone, text or e-mail to confirm the delivery.


  1. Make sure the phone number for the delivery address is up-to-date in Your Account. Customer care will call you or text you prior to your delivery to confirm the appointment. You can update the phone number for the address in question by going to the Manage Address Book section of Your Account.
  2. Once you place an order, it is not possible to change the shipping address or phone number. If you've placed an order with an incorrect address or phone number, contact us.